Shipping policy
Thank you for shopping with us. We create handmade crochet clothing, accessories, and home decor items with care and attention to detail.
## Free Worldwide Shipping
We are happy to offer free worldwide shipping on all orders. No additional shipping fees will be charged at checkout.
## Processing Time
All items are handmade. Ready-to-ship items are usually processed within 3–7 business days after payment confirmation.
Made-to-order and custom items may require additional production time, depending on the complexity of the design and current order volume. The estimated processing time will be provided in the product description or confirmed after your order is placed.
## Estimated Delivery Time
Delivery times may vary depending on the destination country and postal service conditions.
Estimated shipping times:
- Europe: 7–20 business days
- United States & Canada: 10–25 business days
- Australia & New Zealand: 14–30 business days
- Other international destinations: 14–35 business days
Please note that these are estimated delivery times and delays may occur due to customs, holidays, weather conditions, or postal service delays.
## Tracking Information
When available, tracking information will be provided after your order has been shipped. Please allow a few days for the tracking number to update in the postal system.
## Customs Duties and Taxes
International orders may be subject to customs duties, import taxes, or other fees charged by the destination country. These charges are the responsibility of the customer.
We are not responsible for delays caused by customs procedures.
## Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order. We are not responsible for packages delivered to an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible.
## Lost or Delayed Packages
If your package is significantly delayed, please contact us and we will do our best to help you track it.
Please note that once the package has been handed over to the postal service, delivery times are outside of our control.
## Contact Us
If you have any questions about shipping or delivery, please contact us before placing your order. We will be happy to assist you.