Refund policy

Thank you for shopping with Handmade With Love Co INC. We truly appreciate your support of our small handmade business.

Please read our return and refund policy carefully before making a purchase. Because many of our items are handmade, custom-made, or digital, different return conditions may apply depending on the product type.

Physical Handmade Products

We want you to be happy with your purchase. If you receive a physical handmade item and have an issue with your order, please contact us as soon as possible.

Returns may be accepted for eligible physical products if:

The item is unused, unworn, and in its original condition;
The item is returned in its original packaging, when possible;
The return request is made within 14 days of delivery;
The item was not custom-made, personalized, or made to order.

To request a return, please contact us at:

Email: [handmadewithlovecoinc@proton.me]

Please include your order number, photos of the item if applicable, and a brief explanation of the issue.

Handmade Crochet Clothing and Accessories

Our crochet clothing, accessories, and handmade items are created with care, love, and attention to detail. Please review all product descriptions, sizes, colors, materials, and care instructions before placing your order.

Due to the handmade nature of our products, slight variations in color, size, texture, or design may occur. These small differences are part of what makes handmade items unique and are not considered defects.

Returns for handmade crochet clothing and accessories may be accepted only if the item is unused, unworn, and in original condition.

For hygiene reasons, certain items may not be eligible for return, including but not limited to:

Hair accessories;
Earrings or jewelry;
Personal-use accessories;
Items that show signs of wear, washing, perfume, stains, or damage.

Custom and Made-to-Order Items

Custom, personalized, or made-to-order items are created especially for you. Because of this, they are generally not eligible for return, exchange, or refund, unless they arrive damaged or defective.

Custom items may include:

Custom sizes;
Custom colors;
Personalized designs;
Special requests;
Made-to-order crochet clothing or décor;
Items created specifically based on customer instructions.

Please make sure all details are correct before confirming a custom order.

Digital Products

All sales of digital products are final.

Digital products may include:

Crochet patterns;
Printables;
Templates;
Guides;
Digital downloads;
Creative resources;
PDF files or other downloadable materials.

Because digital products are delivered electronically and may be accessed immediately after purchase, we do not accept returns, exchanges, or cancellations for digital items.

No physical product will be shipped for digital purchases unless clearly stated in the product listing.

Please read each listing carefully before purchasing to make sure you understand what is included.

Refunds for Digital Products

Refunds for digital products are not provided except in limited cases, such as:

You were charged twice for the same item by mistake;
You received the wrong digital file;
The file is damaged or cannot be accessed, and we are unable to provide a working replacement.

If you experience an issue with a digital download, please contact us and we will do our best to help.

Damaged or Defective Items

If your physical item arrives damaged or defective, please contact us within 7 days of delivery.

Please include:

Your order number;
Clear photos of the damaged item;
Photos of the packaging;
A description of the issue.

After reviewing your request, we may offer a replacement, repair, store credit, or refund depending on the situation.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or the wrong item was sent.

We recommend using a trackable shipping service when returning an item. We are not responsible for returns lost in transit.

Original shipping costs are non-refundable unless the return is due to our error.

Refund Processing

Once we receive and inspect the returned item, we will notify you about the status of your refund.

If your refund is approved, it will be processed to your original payment method. Please allow several business days for the refund to appear, depending on your payment provider or bank.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests for physical items may be accepted if the order has not yet been processed, made, packed, or shipped.

Custom, made-to-order, and digital products cannot usually be cancelled once work has started or the digital file has been delivered.

Exchanges

We may offer exchanges for eligible physical items depending on availability. If you need a different size, color, or item, please contact us before sending anything back.

Custom items and digital products are not eligible for exchange.